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  2. FAQ

Frequently Asked Questions (FAQ)

What is the Specialist module, and how do I get access to this module?

The Specialist module is the module that performs diagnostics and predicts possible failures using AI (Artificial Intelligence) algorithms, in addition to “learning” new behavior patterns.

To use this feature, customers who have an active annual subscription to the Motion Fleet Management may purchase the annual subscription to the Specialist module for their sensor.

What is the Exchange module, and how do I get access to this module?

The Exchange module is the module that allows our customers to access data from our WEG Motor Fleet Management and export it to their platform.

To use this resource, customers who have an active annual subscription to the Motion Fleet Management may purchase the annual subscription to the Exchange module for their sensor.

What is the difference between the WEG Motor Fleet Management and the IoT Portal?

The Motion Fleet Management is a new tool for monitoring motors and other assets, such as variable speed drives (low and medium voltage), gearboxes and pumps. It has a user-friendly interface, and its navigability makes it easy to locate assets quickly.

I am already a registered customer on the IoT Portal (I have an active subscription), and I have active sensors (scans sending data to the IoT Portal). In this case, how can I add new scans?

The IoT Portal will receive the registration of new WEG Motor Scans for customers using this platform.

WEG Motor Scans manufactured until 06/23/2020 with code 14445601 have a built-in 1-year subscription to the Software. For WEG Motor Scans manufactured after this date with code 15521739, the customer must purchase a subscription plan to be able to use a new registration.

I am a customer already registered on the IoT Portal (I have a subscription that is expired or to expire), and I have active sensors (scans sending data to the IoT Portal). In this case, is it necessary to migrate to the MFM (Motion Fleet Management)?

Migrations are not compulsory. If customers wish to migrate the data from the IoT Portal, they must contact WEG via the e-mail salesWDi@weg.net.

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