Frequently Asked Questions (FAQ)
I forgot my password. How can I recover?
You'll need to remember the email address used in your account to perform automatic recovery. Just go to https://iot.weg.net and click on the "Forgot your password?" Link.
Enter your email and click on "Send verification code". Open the email with the title similar to "Verification code", copy the received code and paste it into the according field. Click "Verify code" and "Continue," then enter your new password.
I received an email to access a plant. What do I do?
Use this email to access content via the link available or to download the app from one of the available app stores. If you do not already have an account, navigate to https://iot.weg.net and click on "Sign Up" to create an account.
You will already have access to the plant that you were invited when you finish your registration.
How do I install the WEG IoT App?
You can follow one of the links below to be redirected to the app store on your smartphone or tablet.
How do I give other people permission to see my plant?
You must be a plant administrator to grant access to others. You can do that in the “Menu” - “Users” panel. Select the Group you want to allow access to and click on “Search”. Click on the “+Add/Change plant access” button, add the email of the person you want to add, and choose the type of access to be granted.
Como conectar meu inversor ao portal IoT?
Caso ainda não tenha criado uma planta, vá no menu “Nova Planta”, escolha o tipo “Solar”, preencha os dados e clique em “Avançar”. Após esse passo é possível adicionar um novo inversor à sua planta e cadastrar uma string.
Caso deseje adicionar um inversor a uma planta existente, clique em “Inversores” no botão “Configurações” dentro da planta.